Terms of Service

Terms of Service — Chefs

Introduction

These Terms of Service for Chefs (“Chef Terms”) apply to your access to and use of the Take a Chef platform, the Private Chef Manager (“PCM”) software, and the PCM Marketplace (collectively, the “Services”).

By creating a Chef account, using PCM, or accepting any booking through the platform or Marketplace, you enter into a legally binding agreement with Take a K2K, S.L. (“TAC”), the operator of Take a Chef.

These Chef Terms incorporate TAC’s Privacy Policy, platform rules, and operational guidelines, all of which form part of this agreement. If you do not agree to these Chef Terms, you may not access or use the Services.

Definitions

TAC refers to Take a K2K, S.L., the company that owns and operates the Take a Chef platform, PCM software, and the Marketplace.

Platform means the online system operated under the Take a Chef brand through which Clients can discover and reserve Chef services.

PCM means Private Chef Manager, TAC’s software suite designed to assist Chefs in managing bookings, communications, scheduling, and related business operations.

Marketplace means the branded booking infrastructure available through privatechefmanager.com and related Partner storefronts.

Partner means a concierge company, villa operator, OTA, travel agency, hospitality business, or other intermediary using the Marketplace to facilitate Chef reservations.

Chef means an independent culinary professional offering services through the Platform or Marketplace.

Client means any individual or group requesting or purchasing Chef services through the Platform or Marketplace.

Concierge means a third-party representative arranging bookings on behalf of a Client.

Booking means a confirmed reservation between a Chef and a Client for services at an agreed date, time, and location.

Booking Value means the total amount paid by the Client for a confirmed service.

Offer means a Chef’s proposal in response to a booking request, including pricing, menus, and service details.

Net Payout means the amount payable to the Chef after commissions, fees, refunds, or other applicable deductions.

TAC Commission means the percentage-based fee retained by TAC for bookings facilitated through the Platform.

Marketplace Commission means the commission applicable to Marketplace reservations originating through Partners.

System Fee means the technology usage fee charged to Chefs for bookings processed through TAC systems.

External Channel means any third-party booking system, website, or integration connected to PCM.

1. About TAC and the Services

Take a K2K, S.L. operates Take a Chef, a digital marketplace connecting Clients with independent culinary professionals. TAC supplies the technology, communications tools, administrative infrastructure, payment processing, and customer support necessary to facilitate bookings.

TAC also operates the Marketplace, a white-label booking environment that allows Partners to present Chef experiences under their own branding using TAC’s technology.

Marketplace reservations remain subject to these Chef Terms unless otherwise stated.

TAC’s Role

TAC acts solely as an intermediary technology provider. TAC is not a party to the agreement between the Chef and the Client and does not employ, supervise, or direct Chefs.

TAC’s responsibilities are limited to:

Providing booking infrastructure
Facilitating communications
Processing payments
Supporting dispute management
Maintaining marketplace functionality

Chefs remain fully responsible for the services they perform.

Your Role as a Chef

As a Chef, you operate as an independent contractor and business owner. You are solely responsible for:

Delivering culinary services
Determining menus and pricing
Managing scheduling and availability
Obtaining licenses and permits
Complying with applicable laws
Maintaining any required insurance coverage

Nothing in these Terms creates an employment, agency, or partnership relationship between you and TAC.

2. Chef Registration and Eligibility

2.1 Eligibility Requirements

To register as a Chef, you must:

Be at least 18 years old
Submit complete and accurate registration details
Verify your email address and phone number
Provide evidence of culinary qualifications or relevant professional experience
Complete any identity or background verification requested by TAC
Accept these Chef Terms and applicable policies

2.2 Licenses and Certifications

You are responsible for obtaining and maintaining all licenses, permits, food safety certifications, and professional credentials required in the jurisdictions where you operate.

TAC may request updated documentation at any time.

2.3 Screening and Verification

TAC reserves the right to conduct background checks, reference verification, and identity screening where legally permitted.

Failure to cooperate with verification requests, or providing inaccurate or misleading information, may result in account suspension or denial.

2.4 Account Maintenance

You must keep your account information current, including:

Availability
Contact information
Menus and pricing
Certifications
Business details

You are responsible for responding to booking requests and platform communications within required response times.

3. Relationship Between Chef and Client

3.1 Independent Service Relationship

The service agreement exists directly between you and the Client.

You are solely responsible for:

Food preparation
Ingredient sourcing
Service execution
Cleanup
Guest interaction
Compliance with applicable health and safety laws

3.2 Communications

Chefs are expected to respond promptly and professionally to Client inquiries.

Once a booking is confirmed, TAC may facilitate the exchange of contact information for coordination purposes.

Formal complaints, payment disputes, and refund issues must be handled through TAC.

3.3 Customization Requests

Clients may request changes to menus or services.

You are responsible for communicating any pricing adjustments clearly before proceeding with modifications.

3.4 Professional Standards

Chefs are expected to maintain professional conduct at all times, including:

Punctuality
Respectful communication
Proper attire
Respect for Client privacy and property

Unprofessional behavior may lead to disciplinary action.

3.5 Privacy Obligations

Client information must be handled confidentially and only used for booking-related purposes.

You may not:

Share Client information without consent
Use Client data for unrelated marketing
Publish Client photos or details without authorization

3.6 Insurance and Liability

You are solely responsible for obtaining any insurance coverage required for your business.

TAC does not insure your activities.

You accept full responsibility for injuries, damages, or losses arising from your services.

3.7 Marketplace and Partner Bookings

For Marketplace reservations, you may interact with Partners or Concierges acting on behalf of Clients.

You agree to:

Follow reasonable instructions communicated through the Platform
Maintain the same standards of professionalism as direct bookings
Escalate disputes or operational concerns to TAC

4. Booking Rules and Cancellation Policies

4.1 Booking Confirmation

When a booking request is submitted, you typically have 24 hours to respond with an Offer or decline the request.

A booking becomes confirmed once:

The Client accepts the Offer; and
Payment is successfully processed.

4.2 Chef-Initiated Cancellations

Confirmed bookings should only be canceled in exceptional situations.

Consequences may include:

Warnings
Reduced visibility or reliability ratings
Temporary suspension
Permanent removal from the Platform

TAC may reassign canceled bookings to alternative Chefs.

4.3 Client Cancellations

Client cancellations are governed by the applicable booking cancellation policy.

Compensation eligibility depends on cancellation timing and booking type.

4.4 No-Shows

Failure to appear for a confirmed booking without notice constitutes a material breach of these Terms.

TAC may:

Issue a refund to the Client
Suspend your account
Terminate your participation on the Platform

4.5 Force Majeure

Neither party will be liable for delays or failures caused by circumstances beyond reasonable control, including:

Natural disasters
Government restrictions
Public health emergencies
Severe travel disruptions

You must notify TAC promptly if such circumstances arise.

4.6 Rescheduling

Any agreed rescheduling must be processed through the Platform.

Failure to document changes through official channels may affect eligibility for support or dispute resolution.

5. Payments, Commissions, and Fees

5.1 TAC Commission

TAC charges a commission on confirmed bookings.

Applicable commission rates are communicated through your dashboard or membership plan.

5.2 Marketplace Fees

Marketplace reservations may include:

Marketplace Commission
System Fee
Payment processing deductions

The applicable fee structure may vary depending on the Partner relationship.

5.3 Payment Processing

All Client payments are processed through TAC-approved payment systems.

You are responsible for maintaining accurate banking details.

5.4 Taxes and Invoicing

You remain solely responsible for:

Tax reporting
VAT obligations
Invoicing requirements
Compliance with local financial regulations

5.5 Currency Conversion

Where currency conversion occurs, exchange rates and conversion fees may apply.

5.6 Chargebacks

If a Client disputes a payment, TAC may temporarily withhold payouts while the matter is investigated.

Amounts lost through successful chargebacks may be deducted from your account balance.

6. Profile Content and Platform Standards

6.1 Accuracy of Information

All profile information must be truthful and current.

Misrepresentation regarding qualifications, experience, photographs, or services may result in removal from the Platform.

6.2 Photos and Media

You may only upload images that:

Accurately represent your work
Belong to you or are properly licensed
Meet TAC’s quality standards

6.3 Menu Information

Menus should clearly identify:

Ingredients
Dietary accommodations
Allergens
Service inclusions

6.4 Transparent Pricing

You may not impose hidden charges or undisclosed fees.

Additional costs must be approved before confirmation.

6.5 Reviews and Ratings

Clients may publish reviews following completed bookings.

Manipulating reviews or soliciting false feedback is prohibited.

7. PCM and Marketplace Technology

7.1 Access to PCM

PCM is provided to assist with:

Scheduling
Client management
Booking administration
Reporting
Payment tracking

PCM is provided “as available” without guarantees of uninterrupted functionality.

7.2 Reporting Tools

Any analytics or financial summaries provided through PCM are informational only.

You remain responsible for maintaining your own records.

7.3 Integrations and APIs

Use of APIs or integrations must comply with TAC’s technical and security requirements.

Unauthorized data use is prohibited.

7.4 Service Availability

TAC does not guarantee uninterrupted access to the Platform or PCM.

You are encouraged to maintain alternative communication methods with Clients.

7.5 Marketplace Visibility

By maintaining an active profile, you authorize TAC to display your:

Name
Menus
Reviews
Ratings
Photographs
Availability

across Partner storefronts and Marketplace channels.

8. Quality and Compliance Standards

Chefs are expected to maintain high professional and hygiene standards.

8.1 Food Safety

You must comply with all applicable food safety regulations and sanitation practices.

8.2 Ingredient Standards

Ingredients must be fresh, safe, and appropriate for the booked experience.

8.3 Guest Experience

Chefs must provide a professional dining experience, including:

Proper presentation
Courteous interaction
Timely service
Clean work areas

8.4 Dietary Compliance

You must honor allergy and dietary restrictions communicated before service.

8.5 Property Respect

You are liable for damages caused by negligence or misconduct during service.

8.6 Incident Reporting

Any accidents, complaints, or operational incidents should be reported to TAC promptly.

TAC may withhold payouts during investigations.

9. Non-Circumvention

9.1 Off-Platform Bookings

You may not use the Platform to redirect Clients or Partners toward direct bookings outside TAC.

9.2 Duration

This restriction applies during your use of the Platform and for 12 months following initial contact with a Client introduced through TAC.

9.3 Violations

Violations may result in:

Financial penalties
Loss of commissions
Suspension
Permanent account termination

10. Complaints and Disputes

If a complaint is filed against you, TAC may investigate by reviewing:

Booking records
Messages
Supporting evidence
Feedback from involved parties

Possible outcomes include:

Dismissal of the complaint
Refunds or compensation
Warnings
Suspension or termination

You may appeal platform decisions within the timeframe specified by TAC.

11. Suspension and Termination

TAC may suspend or terminate accounts for reasons including:

Violations of these Terms
Fraudulent activity
Repeated cancellations
Food safety concerns
Harassment or abusive behavior
Circumvention attempts

Following termination, certain obligations survive, including confidentiality and non-circumvention requirements.

12. Limitation of Liability

To the fullest extent permitted by law, TAC is not responsible for indirect, incidental, special, or consequential damages arising from your use of the Services.

TAC’s total liability relating to any claim will not exceed:

The commissions paid by you during the six months preceding the claim; or
EUR 500,

whichever amount is greater.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

13. Confidentiality and Data Protection

You agree to maintain the confidentiality of:

Client information
Platform operations
Business practices
Non-public operational data

You must comply with applicable privacy and data protection laws.

14. Intellectual Property

All Platform content, trademarks, graphics, software, and branding remain the property of TAC or its licensors.

You receive a limited, revocable license to use the Platform solely for approved business purposes.

By uploading content, you grant TAC permission to use such content for operational and promotional purposes.

15. Governing Law and Dispute Resolution

15.1 Informal Resolution

Before pursuing formal legal action, both parties agree to attempt good-faith informal resolution.

15.2 Arbitration

Where mutually agreed after a dispute arises, disputes may be resolved through arbitration administered in Madrid, Spain.

15.3 Governing Law

These Terms are governed by the laws of Spain.

Unless otherwise required by law, disputes shall be resolved before the courts of Madrid, Spain.

Terms of Service — Clients

Introduction

These Client Terms govern your use of the Take a Chef platform, including the Marketplace and related services, to browse, request, or reserve private chef experiences.

By creating an account, making a booking, or using the Services, you agree to these Terms and TAC’s Privacy Policy.

1. About the Platform

Take a K2K, S.L. operates a marketplace connecting Clients with independent Chefs.

TAC provides:

Booking infrastructure
Payment processing
Customer support
Marketplace technology
Dispute assistance

Chefs are independent contractors and not employees of TAC.

Your agreement for culinary services is directly with the Chef.

2. Key Definitions

For purposes of these Client Terms:

Chef means an independent culinary service provider.
Client means the user requesting or booking services.
Booking means a confirmed reservation.
Marketplace means TAC’s Partner-powered booking environment.
Partner means a third-party business operating a branded storefront.
Gift Card means a prepaid voucher redeemable through the Platform.

3. Account Registration

You must provide accurate account information and maintain the security of your login credentials.

You are responsible for all activity conducted under your account.

4. Booking Process

Clients may:

Browse available menus
Submit booking requests
Receive customized Offers
Confirm reservations through TAC’s payment system

Once payment is completed, the reservation becomes binding.

Marketplace reservations may be managed by Clients directly or through authorized Concierges.

5. Pricing and Payments

All booking prices are displayed before checkout.

Additional fees for upgrades, premium ingredients, staffing, or travel must be disclosed before confirmation.

Payments must be processed exclusively through the Platform.

6. Gift Cards

Gift Cards:

Are redeemable for a single booking
Must generally be redeemed within 12 months
May be subject to blackout dates
Depend on Chef availability

Additional charges beyond the Gift Card value remain the responsibility of the user.

7. Cancellation and Refunds

Marketplace bookings generally follow these rules:

Full refund when canceled more than 15 days before service
Full refund within 24 hours of payment if the booking is sufficiently far in advance
No refund for cancellations made within 15 days of service

Direct Platform bookings may follow Chef-specific cancellation policies.

If a Chef cancels, Clients receive a full refund.

8. User Conduct

Users agree not to:

Harass or abuse Chefs
Submit fraudulent bookings
Post false reviews
Circumvent the Platform
Attempt unauthorized access to TAC systems

Violations may result in suspension or termination.

9. Client Responsibilities

Clients are responsible for:

Providing accurate booking details
Disclosing allergies and dietary restrictions
Ensuring reasonable kitchen access and facilities
Communicating promptly with the Chef

Failure to provide accurate information may affect the quality or availability of service.

10. Complaints and Disputes

Clients must report service-related issues promptly.

TAC may investigate complaints and determine appropriate remedies, including:

Refunds
Credits
Alternative arrangements

Marketplace disputes may involve Partner participation.

11. Privacy

TAC processes personal information in accordance with applicable data protection laws and TAC’s Privacy Policy.

Information may be shared with Chefs and service providers as necessary to facilitate bookings.

12. Limitation of Liability

TAC is not responsible for the conduct or performance of independent Chefs.

To the maximum extent permitted by law, TAC’s liability is limited to the greater of:

The amount paid for the affected booking; or
EUR 500.

13. Indemnification

You agree to indemnify TAC against claims or losses resulting from:

Your misuse of the Platform
Violations of these Terms
Fraudulent or unlawful conduct

14. Intellectual Property

All Platform materials, branding, software, and content are owned by TAC or its licensors.

Users may not reproduce or distribute Platform materials without authorization.

15. Governing Law

These Client Terms are governed by Spanish law.

Disputes shall generally be resolved before the courts of Madrid, Spain, subject to any mandatory consumer protection rights available under applicable law.

By using the Platform or Marketplace, you acknowledge that you have read and accepted these Terms of Service.